How to Shop

Shopping Bernardelli Stores is easy!
  • Click & Collect
  • One shipping fee
  • Easy Returns and Refunds 
 

Shipping Countries and Rates

We ship with DHL Express Shipping worldwide.

Shipments are processed within 1-3 working days and deliveries should be expected within 3-7 working days.

Factors that may delay your item include location, bank holidays, sale periods and whether your item is currently in stock in our warehouse or on the shop floor. 

 

I need it now! 

We offer Express Delivery for most locations and our even speedier Same Day Delivery in selected cities.

If available, we’ll present the option at checkout.

Express Delivery

  • Europe & USA within 2-4 days
  • Rest of the world within 3-7 days
  • Selected locations

 

Return Process

Please carefully read our Terms & Conditions below to determine whether your return is eligible for a refund. Let us know within 5 days of receiving the merchandise. Customers who are subscribed to our website can simply log in to their account and click on the ‘orders’ page, here you’ll be given the option to request a return. Please leave a message explaining why you’d like to send your item back. This will greatly speed up the process. Customers who aren’t registered can send an email to shop@bernardellistores.it with the following information: order number, order date, full name, daytime contact number, article code/colour/description) and give a brief, accurate description of the reason for return. Once your information has been received we will send you your return shipping label and a return invoice. Please note that all goods MUST return with a return shipping label provided by Bernardelli customer service. For non-EU customers, a mandatory return invoice will also be provided for the return shipment.

 

Refund Period

We will process your refund through PayPal within 48 hours of receiving the returned merchandise.
Please note that refunds of payments created via "Credit Card" method can take up to 30 days to be visible to the final customer.

 

Import duties / customs tax information

Orders being shipped outside Europe will be subject to import tax, this tax is calculated but your local customs office.

We strongly advise customers to check the tax regulations for their shipping destination before proceeding to payment.